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Today, I sent a message to a company through their contact page on their website. It is a standard contact page, i.e., you need to fill in your contact information and the details of your request, and they will follow up with you later. An hour later, I received a reply from them, saying that they would like more information from me. Therefore, I reply to their email. Few seconds later, I got the following:

Delivery has failed to these recipients or distribution lists:

Assistly@company.com
Your message wasn't delivered because of security policies. Microsoft Exchange will not try to redeliver this message for you. Please provide the following diagnostic text to your system administrator.
Sent by Microsoft Exchange Server 2007


Diagnostic information for administrators:

....

(Another 100 lines of error messages)

Initially, I thought I made a mistake when typing the email address. Therefore, I redid it and verified every single letter in the email address. Unfortunately, I got the same message again. After trying it for 5 times, I gave up, and this company loses a sale.

There are few things we’ve learned here. First, never display very technical error messages to the customers. They are very boring for non-engineers. Second, don’t assume that every customer is patient. Not every one is willing to re-send the same email for 5 times. Third, it takes many years to build a city but it only takes few hours to destroy it. With today’s technology, it is too easy to spread out the bad words.

I think this is not a right way to run a custom request management system (or ticket system). It should never yell to the customer. Instead, it should let the stuffs to evaluate the customer’s reply rather than letting the Microsoft Exchange Server to do it.

I don’t recommend using Microsoft Exchange for your business. It just hurts your business.

–Derrick

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Why it took 2 days(48 hours) to transport a package from point A to point B by UPS Mail Innovations, which is only a 30 minutes drive, or a 6 hours walk?

Apparently, this next generation and innovative logistics service is either operated by elephants or snails.

UPS Mail Innovations - Next generation logistics operated by elephants or snails.

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I am going to have a face-to-face interview with a candidate of a PHP programmer position this afternoon. I was told to prepare some technical questions for the interview.

If a candidate earns an face-to-face interview opportunity, that means his resume should have a very good match to the position requirement. However, people can put anything on their resumes, there is no way to tell whether the information on the resume is true or not (and referencees guarantee will give you good feedback on the candidates). That’s why a face-to-face interview is really important.

I will have around 30 minutes to 1 hour to interview a candidate, how can I get the most information from him to help myself making this decision?

After googling on the web, I found tons of information about how to interviewing a programmer, but most of them are related to really technical questions, such as “How do you solve this math puzzle?”, or “What’s the meaning of double-dollar variable in PHP?” etc. I think these questions are not efficient and effective enough to judge the skill of the candidates. Personally, I don’t like these types of questions at all because I think it does not help to judge a realistic performance of a person. I prefer some more realistic questions.

So, I end up designing a test by myself. It is nothing more than a simple html form (e.g., a form to update users’ contact information). The candidate will be asked to implement the functions to update the records. I think this is pretty closed to what I do in my work, i.e., Create, View, Update and Delete record.

Well, this question sounds pretty simple, and I think there are plenty of hidden traps. Here are what I expect in the codes:

  • Core function, i.e., Updating the record – 40%
  • Validating the inputs(e.g., don’t store a negative number into age column, make sure the ID exists etc) – 10%
  • Performance (e.g., Update the record only if the records have been changed by the users.) – 10%
  • Handling simultaneous update (e.g., lock the record before update) – 10%
  • Security (e.g., storing the configuration out of the web server scope, prevent online attack etc) – 10%
  • Development time(e.g., spending 2 hours ends up with very few features is not acceptable) – 10%
  • Think outside the box(e.g., Suggesting to use Ruby on Rails to shorten the development time, using jQuery for client-side validations etc.) – 10%

I believe that if a person can do great in a simple task, he will do great in a complex task. Unfortunately, it is not easy to look for a good programmer.

Updates (August 31, 2009):

The answers I received from the candidates are pretty interesting and filled with tons of surprise. Some of the answers go beyond my imaginations. Here are few examples:

  • One candidate sent me a package with all of the source codes. Unfortunately, none of the codes works. Apparently, he forgot the golden rule of software development: A software must work.
  • Another candidate sent me a package with tons of files. After I read the codes, I found that the codes were copied from other projects with very minor modifications. This kind of candidates should be avoided because cleaning up the code is a basic responsibility of a programmer.
  • A candidate has spent a lot of efforts on defining the variables (More than 20 variables were defined in the configuration sections), but he only put one line of comment (and no code implementations) inside the validation function, i.e., 
    //Validation goes here...

    He would impress me if he included at least one validation example.

  • One of the submitted answers is even more interesting (and ridiculous). It was created via some PHP-MySQL wizard websites. Although the result works fine (of course!), he does not receive any credit because his programming skills could not be proven.

So far, the best answer scores 60%. I don’t think this is an exciting result. If you found this useful, please let me know, thanks!

–Derrick

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